If you are not completely satisfied with your purchase from, you may return it within 30 days of receipt and we will provide a full merchandise refund in the original form of payment. Please note, shipping fees are non-refundable. Customers are responsible for all shipping fees associated with returns. To process your return, please contact Customer Care at or via phone at 1-866-877-6088. Refunds may take up to 10 business days from the time the return is received at our facility. Please note that only Shiseido products purchased from can be accepted for return. We regret that we cannot make exchanges at this time.


Contact Customer Service

You may reach Customer Care by calling 1-866-877-6088 or by e-mailing us at A representative can assist you between the hours of 8AM–5PM EST Monday–Friday.