Need Help?

Contact Customer Service:

PHONE
1-866-877-6088

EMAIL
customercare@shiseido.ca

CHAT WITH US
Live Chat

HOURS

Monday–Friday: 8am–9pm EST
Please note Customer Service is closed or may have abbreviated hours for the following holidays:

New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, December 24, 25, 26, 27, 31 and January 1, 2.

Shipping Information

Shiseido is pleased to offer FREE standard shipping on orders of $50 or more.

Shipping Methods Shipping Cost
Canada Post Standard Shipping
(2-7 Business Days)
$10 for all orders less than $49
Canada Post Express Shipping
(1-3 Business Days) 
$15 

Orders over $500 will require proof of age and will be sent directly to the post office for pickup. A delivery notice card will be left in the receivers mailbox with the pickup location.

Please note that hazmat items such as fragrances, nail polishes, sunscreens, as well as some foundations must ship via standard ground.

At this time, we are unable to ship to any international locations and can only accept orders that are billed and shipped to locations within Canada. This excludes shipping to P.O. Boxes.

Need Help?

Contact Customer Service:

PHONE
1-866-877-6088

EMAIL
customercare@shiseido.ca

CHAT WITH US
Live Chat

HOURS

Monday–Friday: 8am–9pm EST
Please note Customer Service is closed or may have abbreviated hours for the following holidays:

New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, December 24, 25, 26, 27, 31 and January 1, 2.