Need Help?

Contact Customer Service:

PHONE
1-866-877-6088

EMAIL
customercare@shiseido.ca

CHAT WITH US
Live Chat ()

HOURS

Monday–Friday: 8am–9pm EST
Please note Customer Service is closed or may have abbreviated hours for the following holidays:

New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, December 24, 25, 26, 27, 31 and January 1, 2.

Shipping Information

Shiseido is pleased to offer FREE standard shipping on orders of $50 or more.

Shipping Methods Shipping Cost
Standard Shipping
(3-10 Business Days)
$10 for all orders less than $49
Express Shipping (Not Available)  $15 

Orders over $500 will require proof of age and will be sent directly to the post office for pickup. A delivery notice card will be left in the receivers mailbox with the pickup location.

Please note that hazmat items such as fragrances, nail polishes, sunscreens, as well as some foundations must ship via standard ground.

At this time, we are unable to ship to any international locations and can only accept orders that are billed and shipped to locations within Canada. Please note that we do not ship to P.O boxes. 

Canada Post Strike

During the Canada Post strike, we are shipping with alternative carriers. Please note that we are unable to ship to PO Boxes and some remote or rural areas. For orders previously placed with Canada Post, please expect delays. Your patience and understanding is greatly appreciated.

 

Holiday Shipping Guidelines for delivery by December 24. Order by noon.

  Standard Shipping
Local Zone1 December 19 2
Regional Zone1 December 16 2
National Zone1 December 10 2

1 Exceptions apply in some areas

2 Exact delivery standards exist for every origin-destination combination. Find the specific delivery standard from postal code L3R 5P9 to a Canadian destination here.

Need Help?

Contact Customer Service:

PHONE
1-866-877-6088

EMAIL
customercare@shiseido.ca

CHAT WITH US
Live Chat ()

HOURS

Monday–Friday: 8am–9pm EST
Please note Customer Service is closed or may have abbreviated hours for the following holidays:

New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, Thanksgiving, December 24, 25, 26, 27, 31 and January 1, 2.