Shipping Information

Shiseido is pleased to offer FREE standard shipping on orders of $50 or more.

Our primary shipping carrier is Canada Post, ensuring reliable and efficient delivery across the country. However, if additional support is required, we may also ship with UPS to best meet your needs. Once your order has been dispatched, you will receive a tracking link via email, allowing you to monitor your parcel's progress.

To check the status of your order or to track your order shipment, please go to My Account and log in with your user name and password. Or simply check your order by visiting our Order Tracker page.

Orders over $500 will require proof of age and will be sent directly to the post office for pickup. A delivery notice card will be left in the receivers mailbox with the pickup location.

Please note that hazmat items such as fragrances, nail polishes, sunscreens, as well as some foundations must ship via standard ground.

At this time, we are unable to ship to any international locations and can only accept orders that are billed and shipped to locations within Canada. Please note that we do not ship to P.O boxes.